Requesting a return
Email info@marathonexhaust.ca before shipping anything back. Include the order number, part number, vehicle details, reason for the request, and photographs when the item is damaged, appears incorrect, or has a fitment concern.
Protect return eligibility
- Do not install, weld, cut, paint, modify, or run the product.
- Keep all parts, hardware, labels, manuals, and original packaging.
- Do not write on or attach a shipping label directly to retail product packaging.
- Wait for the return destination and instructions; products sent without authorization may be delayed or refused.
Damaged, missing, or incorrect items
Contact support before installation. Keep the shipping carton and take clear photos of the package, carrier label, product, damage, and all contents. This information helps determine the appropriate replacement, carrier claim, or return process.
Fitment concerns
Provide the complete vehicle configuration and explain where the mismatch occurs. Installation, modification, incomplete vehicle information, or selecting the wrong emissions qualifier can affect eligibility.
Installed and emissions-related products
Installed, used, contaminated, modified, or emissions-controlled components may be restricted from return except where applicable law or an approved warranty requires otherwise. Eligibility is confirmed after review; do not assume a return is approved until written instructions are provided.
Refunds
Approved refunds are issued after the returned product is received and inspected, using the available original payment method where possible. Bank or payment-provider processing time may apply.